"403 Forbidden: The server understood the request, but is refusing to fulfill it." -
Web error message when using WiFi at the Clift Hotel (really)
"Money can't buy me love." The Beatles sure as hell knew what they were talking about when they sang those lyrics. They were talking about a stay in
The Clift Hotel - the official hotel of Web Mission 08.
My God, it's fucking abysmal.
Before I say any more, you should know this about me: I was born into hotels. Literally. My parents have spent their entire careers - a combined career of some 80 years - working in hotels. The day after I was born, they carried me, in a little basket, back to the two-story suite in the hotel they were working in in Dunfirmline, Scotland. I lived there - in that hotel - until I was three. My first solid food was eaten in a hotel restaurant. My first worm was half-eaten in a hotel garden. My first Diet Coke was drunk (perhaps not entirely legally) in a hotel bar. At the age of three, we moved to Luton and lived for a year, while our house was being renovated, in the penthouse of the Strathmore Hotel. I did my first piece of homework on a hotel dining table. In subsequent years I have spent more hours living in, staying in, eating in and drinking in hotels than you can possibly imagine. And for the last two months, I've been living in - where else? - hotels.
In other words, hotels: I know.
And so please understand the weight I put on these words: the Clift Hotel is the worst hotel I have ever had the vomit-covered misfortune of spending time in. And I can say that despite the fact that I don't even have a fucking room there.
Instead, I have - over the last four days - had the pleasure of eating and drinking there on maybe five separate occasions. And each one has made me feel that - no matter how much it's the centre of Web Mission activity, and how much I wanted to hang out with people who were there - I would gladly give my left lung not to have to spend another second within those God forsaken walls.
Woo - steady on there Paul. Explain youself.
Oh, don't worry, I will.
The reasons are two fold: the price and the staff.
There's the killer, you see. You can get away with having shit staff - just about - if you are a low budget hotel. Charge me $60 a night and I'll accept that occasionally they'll forget to service my room or they'll miss a wake up call or they'll snarl at me with contempt when I order a drink at five minutes after closing.
Likewise, you can get away with being expensive if you have the staff of legends. The waitress whose smile as she hands you an overpriced Mojito makes you feel better than had you just received the best blowjob of your life. The bartender who greets you by name and asks you "the usual?" on night two. The concierge who tells you where the best after-hours bars are and gets you on the guestlist, and then still looks embarrassed accepting a tip. Give me those guys and I'll overlook the fact that the blowjob Mojito cost me $100.
BUT BUT BUT - if you tick both of those shit-boxes - hellish staff, hellish prices - then it's game over. Rest in peace. Fuck right off.
And the Clift can fuck right off. On the first night my group (I hasten to add not me personally) spent a combined total of $3000, give or take, on dinner and drinks for, maybe, five people. That's a fair chunk of change by anyone's standards. And yet, immediately after finishing dinner (good by normal standards - faultless even -but far too small for the price), we were told to clear the restaurant because they were closing. In fact what happened was we tried to order an after-dinner drink, only to be told "it'll have to be your last as we're closing."
Fuck you.
We decided to retire to the bar instead and headed for the door that connected the restaurant to the bar. Our way was blocked by a doorman. A doorman! Inside! Sorry, this is the exit, you'll have to go around. "What?"
"You'll have to go around."
"But we just want to step maybe ten paces to through to the bar."
"Then you'll have to go around."
Fuck you.
We then went back to reclaim our (booked) drink table (one of our party having already spent $900 on pre-dinner Champagne) only to find it had been given away to another group. Not to worry though - the waitress simply went over to the hapless interlopers and threw them out. Brilliant.
Fuck them.
...
Jesus, you know what, life's too short to detail the bad experiences that followed over the next few days, so here's a list of just a few highlights...
1) One of our number was visiting town for a job interview and the company had paid for her room in advance. All totally paid for - so much so that she had been able to leave her credit card at home. In Europe. She was refused check in - "you have to give us a credit card." She wasn't even allowed to use the house phone to call her benefactor ("it's for guests only") and was left stranded until Paul Walsh kindly bailed her out.
Fuck you.
2) On the day that Web Mission arrived in town, a group of us met in the lobby and ordered appetisers and drinks ($150 right there). As the group expanded (along with the bill), we dragged over an extra chair from the surrounding tables. At which point a waitress marched over asking "can I have my chair?" "Er.. ok, where would you like it?" we asked, baffled."Where you found it."
Fuck you.
3) On night two, one of the group ordered a $350 bottle of vodka to secure a table for Web Missioners. The moment - the
second it was finished, they handed him the bill, cleared away the remaining mixers (some of us - myself included - weren't drinking that night so were happy to finish off the cranberry juice; it's good for the bladder, apparently). They then made it clear they needed the table.
Fuck you.
4) One of our group (mentioning no names: *cough* Robert Loch) was threatened with being barred because he asked if he and his party (who were guests of two hotel residents) could be allowed five minutes to finish their drinks. The reply: "I've told you all twice to leave."
Fuck you.
It goes on, and on. Really it does. Fuck you after fuck you after fuck you. And these are only the events I've witnessed. I feel nothing but pity for the Web Mission folks who are stuck there for the week, unable to leave. Like some hideous twist on Hotel California.
The Clift is part of the group that owns the Hudson and the Sanderson - two hotels that, while expensive, exemplify the ideal service-quality venn diagram. And yet the Clift is dire.
I can only assume it's a problem at the top. Given my parents' professions, it takes a lot for me to hurl hot shit at a hotel general manager. They do a tough job and it's impossible to know what pressures they have behind the scenes. But they also - the good ones at least - also try to hire staff in their image.
And on that basis alone, I can only assume the Clift is managed by a greedy, humo(u)rless chimp who would shit in your martini as soon as serve it. And would still expect a tip if he did.
So - and I don't say this lightly - fuck him, fuck his prices and his standards and fuck the Clift.